OurPolicy

Appointments, Refunds and Cancellations Policy

- Essential Information:

We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to keep you up to date with new services and developments, confirm your appointments and to provide you with important pre and post care information.

Please notify The Beauty Element of any changes to your contact details including name changes, address, mobile number and email. This will help us to get any necessary or important information to you.

Appointments can be made in a number of ways:

  • In Person  – Visit us on 154 Merthyr Road, New Farm, QLD (inside Orb Hair), Our beautiful receptionist would help you to make an appointment.

  • Online – Complimentary skin consultations and all other beauty services can be booked online via our booking page.

  • By Telephone – by text or calling our booking number on 0450 088 255

We do try to keep to time. Please aim to arrive at the salon five to ten minutes prior to your appointment to allow time for parking and checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.

If treatment is refused, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. During our peak periods, The Beauty Element may request a 50% deposit for high-value skin-needling and galvanic treatment appointments, once the appointment has been attended, this amount will be deducted from your total treatment cost.

 

Refund

We are not required to provide a refund if you change your mind about the products or services you asked for. You can choose to cancel your contract for a service, you will receive a gift voucher with the same value to use towards the other beauty services and this is transferable to other individuals. If the service that was provided has a major problem. You may ask us for a refund of a product, if the product has a major problem.

  • A major problem is when the service/product:

  • Has a problem that would have stopped someone from purchasing the service if they had known about it

  • Is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time

  • Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time

  • Creates an unsafe situation

If the problem with a service provided is not major, we will attempt to fix it within a reasonable time. If the problem cannot be ­fixed, we view it as a major problem.

 

Cancellation

We require a minimum of 24 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 24 hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. Please note that deposits paid for skin needling and galvanic treatments are non-refundable.

The Beauty Element 

Contact us

0450 088 255

Find us

154 Merthyr Rd, New Farm, QLD 4005
(inside Orb Hair)

Free customer parking | WIFI 

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